- How long does it take to get my card?
- 5 – 10 working days from receipt of your completed application form.
- What discount will I get?
- Discounts are generous and competitive, please contact us on 0800 43 8383 for more information.
- Is the discount off the pump price?
- Caltex Starcard – yes. Mobilcard – no. It is off the geographical/zone price which is set by the fuel companies. This price fluctuates as fuel prices change and can sometimes be 2 to 3 cents either side of the pump price. Our system calculates your price on the lower of the two.
- What happens if my card is lost or stolen?
- During office hours (8.30am – 5.00pm Mon to Fri) contact us on 0800 43 83 83 or email
fuels@fnffuels.co.nz
After office hours for your Mobil card contact Mobil on 0800 732 277, or for your Caltex Starcard contact Caltex on
0800 733 835. Please contact us to order replacement cards.
- Can my card be used at all Mobil/Caltex sites throughout New Zealand?
- Mobilcard - yes, it can be used at all Mobil service stations and truck stops however there are now some sites deemed as convenience sites where discounts do not apply and a further charge will be incurred. A list of these is posted to you with your Mobilcard. Caltex Starcard – yes, it can be used at all Caltex and Challenge service stations, truck stops and marine sites.
- How can I find out the location of service stations and truckstops?
-
Click on the Locations link on our website.
- How do I pay?
- By direct debit
- Do I have to pay by Direct Debit or can I pay by credit card or cheque?
- All accounts are paid by direct debiting a bank acccount. We are unable to accept credit cards. You can pay by cheque or internet banking as long as that payment is received by us at least 2 working days before the direct debit payment is processed.
- If I intend to pay before the direct direct payment every month, do I still need to complete the direct debit form?
- Yes, to keep your account with us open and your cards active, an authorised direct debit must be in place at all times.
- If I want both a Mobilcard and a Caltex Starcard do I need to fill in both application forms?
- Yes, including both direct debit forms.
- Can I put limits on my cards?
- Yes, you can put $ limits and product limits.
- Can I have more than 1 card?
- Yes, you can have as many cards as you like for both accounts.
- Do all cards have PIN’s?
- Yes
- Do FnF Fuels keep a record of our PIN’s?
- No, there is no record kept anywhere of your PIN
- What happens if I forget my PIN?
- Contact us and we will arrange for your PIN to be reset
- How does the fuel card system work?
- Your card is swiped at the site when you purchase fuel. That information is sent electronically to the fuel company (Mobil or Caltex) who then send it to us electronically where it is processed in our system. It is at this point your discount is applied. An invoice, detailing your transactions and statement is sent to you at the end of the month. Payment is by direct debit on the 20th of the following month.
